Frequently asked questions

The booking inquiry is free of charge and costs 0 euros.

You must send us a booking inquiry. Additionally, you must be at least 16 years old and possess a valid driving license:

• 50 cc: Driving license class AM or B
• 125 cc: Driving license class B with Code 111 or A

Yes. Prior to the start of the journey, the booking can be canceled or changed in accordance with the GTC. Any costs already incurred may be charged.

No. Smoking on or near the mo2drive scooter is not permitted. Additional cleaning or repair costs may be charged.

No. The use of mo2drive scooters is permitted exclusively in the Vienna area. Trips outside the agreed usage area require the prior consent of mo2drive. Trips abroad are not permitted.

Daily rentals are possible in 1100 Vienna (Hotel Andaz, Arsenalstraße 10). Monthly rentals in 1160 Vienna (Stillfriedplatz 1). Weekly and monthly rentals also in 2331 Vösendorf (Fritz-Schmerold-Gasse 14). Upon request, delivery or collection within Vienna is possible for a fee.

Free kilometers are included for weekly and monthly rentals:

• Weekly rental: 500 km
• Monthly rental: 2,000 km

The range of our electric scooters depends on the model, driving style, payload, temperature, and route profile. Guideline values for city operation in Vienna:

• 50 cc (Torrot Muvi City): approx. 60–90 km per battery charge
• 125 cc (Torrot Muvi Executive): approx. 80–120 km per battery charge The batteries are removable and can be charged at a standard household electrical outlet. Note: Stated ranges are guidelines and do not represent a guaranteed characteristic.

No. The use of mo2drive scooters for industrial or commercial purposes is not permitted and can lead to additional costs or contractual penalties according to the GTC.

No. The driving license must always be carried in the original during the journey.

You must be at least 16 years old and possess a valid driving license:

• 50 cc: Driving license class AM or B
• 125 cc: Driving license class B with Code 111 or A

No. For all mo2drive scooters, at least a class AM driving license is required.

No. The mo2drive scooter may be operated exclusively by you as the renter.

Only if the respective mo2drive scooter is approved for carrying a passenger.

Yes. The maximum total weight (driver incl. passenger) is 160 kg. Exceeding this is not permitted and can lead to damage to the vehicle as well as the loss of insurance coverage.

Everywhere it is permitted according to the StVO (Traffic Regulations). Riding on bike paths, in pedestrian zones, or parks is not allowed.

Some bus lanes are open to motorcycles. Please inform yourself about the currently valid regulations of the City of Vienna.

No. mo2drive scooters do not have a highway toll sticker and therefore may not be driven on highways or expressways.

No. Modifications or additions to the mo2drive scooter are not permitted.

An early return is possible at any time. An early return constitutes no claim for a refund.

Deviating return locations can cause additional costs according to the GTC and price list.

The mo2drive scooter must be returned properly and completely:

• Vespa: Fully refueled
• Electric scooter: With at least 25% battery charge
• Accessories complete, especially the helmet, registration certificate, and first-aid kit
• For electric scooters, additionally the batteries and charger
• Clean, parked on the main stand, and on a permitted parking area according to the StVO

In the event of a late return, additional costs according to the price list or GTC may be charged.

The mo2drive scooter is to be parked in accordance with the StVO in a public parking space without obstructing others. Parking is not permitted in:

• Loading zones
• Resident or local resident parking zones
• Private driveways
• Private property
• On pavements

Yes. Single-track vehicles may park free of charge in short-term parking zones in Vienna. A parking ticket is not required.

No. Parking mo2drive scooters in resident or local resident parking zones is not permitted.

All administrative fines, on-the-spot fines, or towing costs occurring during the rental period are to be borne by the renter.

• Switch off the Vespa
• Park the Vespa on the main stand
• Refuel exclusively with Super 95
• ⚠️ Warning: Incorrect refueling can lead to serious engine damage. Damage caused by misfueling is not insured and will be charged to the renter.

• Batteries are removable
• Charge with the original charger
• Connect to a standard electrical outlet
• Charging time approx. 6 hours
• ⚠️ Warning: Use only the original charger. Do not charge damaged or overheated batteries. Improper charging is not insured.

Charging is done at your own responsibility.

The charging time is approx. 5–6 hours depending on the battery level and model.

Please contact mo2drive. Towing costs can be charged to the renter.

Yes. In Austria, there is a legal requirement to wear a helmet.

The helmets are regularly cleaned and disinfected and possess a valid ECE approval seal. Available in S, L, and XL.

All mo2drive scooters are regularly maintained according to manufacturer specifications and repaired as needed.

All mo2drive scooters are covered by liability insurance. The liability insurance is included in the rental price.

There is no cash deposit. In the event of damage, a contractually regulated deductible applies.

Yes, optional:

• Full coverage €30: Deductible €600
• Full coverage €60: Deductible €300

Inform mo2drive immediately and notify the police. Damage mitigation and preservation of evidence are mandatory.

Report pre-existing damage before starting the journey. Unreported damage is considered to have occurred during the rental period.

Contact mo2drive immediately. Unauthorized repairs are not permitted.

Insurance coverage is void. The damage is to be borne entirely by the renter.

The loss or theft of accessories is attributable to the renter and will be charged according to the price list.

The renter is liable for all traffic violations during the rental period.

The renter is liable up to the amount of the agreed deductible, provided no grossly negligent behavior is present.