Frequently asked questions

The booking inquiry is free of charge – it is therefore cost-free.

You need to send us a booking request. You can find this under here.

You must be at least 16 years old and in possession of a valid driving license.

50 cc: Vespa Primavera (petrol) or Torrot Muvi City (electric) – Driving license class AM or B – Minimum age 16 years
125 cc: Vespa Primavera (petrol) or Torrot Muvi Executive (electric) – Driving license class B (111) or A – Minimum age 18 years

If you do not have your driver’s license with you, you are not allowed to operate a mo2drive scooter, even if you actually possess a valid driving authorization.

Driving without a valid driver’s license is a traffic violation and is subject to enforcement by the police. Carrying the original driver’s license is therefore required at all times.

The mo2drive scooter rented by you may only be operated by yourself.

You are permitted to drive and park your rented mo2drive scooter wherever driving and parking are generally allowed. However, riding is not allowed on bike paths, pedestrian zones, parks, and similar areas.

Motorcycle riding is already permitted on some bus lanes in Vienna. Additional bus lanes are expected to be opened for motorcycles and scooters later this year. You can find all currently accessible bus lanes for motorcycles here.

Since mo2drive scooters do not have a highway toll sticker, it is not permitted to ride on highways and expressways.

Please always park the mo2drive scooter in accordance with traffic regulations (StVO), meaning on a free, publicly accessible parking space that is available to everyone at all times, and ensure that you do not obstruct anyone.

If you have access to a private garage or parking space, you can use it during the rental period. Legal parking prohibitions must be observed even with a mo2drive scooter.

These include, for example, no-parking zones, loading zones, disabled parking spaces, private driveways, and in some districts, designated resident parking spaces.

Please make sure to park the mo2drive scooter on a firm and level surface to ensure it is safe and stable.

In Vienna, the short-term parking zone is free of charge for single-track vehicles, including mo2drive scooters.

https://www.wien.gv.at/verkehr/parken/kurzparkzonen/kennzeichnung/

You do not need to purchase a parking ticket. Please observe the no-parking zones in resident zones located within short-term parking zones.

Parking mo2drive scooters on resident parking spaces is not permitted in Vienna.

https://www.wien.gv.at/verkehr/parken/kurzparkzonen/anrainerparken/

Parking mo2drive scooters on pavements is not permitted in Vienna.

During the refueling process, the mo2drive Vespa must be turned off and placed on the main stand.

Only refuel with Super 95 gasoline.

Our electric scooters are equipped with two removable batteries and a charger.
You can easily connect the charger to any standard electrical outlet at home or in the office.
The charging time for the battery is approximately six hours. It is best to take your battery inside your apartment/house and always fully charge it in advance before your next ride.

General precautions when charging batteries:

• Always use the original charger.
• Preferably charge batteries at room temperature.
• Charge the batteries completely after each ride to prevent deep discharge.
• Check the battery’s charge status during extended storage and charge as needed.
• Avoid deep discharge and maintain the battery level above 30 percent.
• Batteries should only be charged in the presence of a person to minimize the risk of fire.

Batteries are sensitive electronic components and must be handled and transported with care. The fact that they are removable does not mean they are resistant to impacts, liquids, temperatures, etc.

Batteries do not like cold temperatures: 20 °C is the optimal operating temperature. Generally, lower ranges are achieved in cold weather. Ideally, charge the batteries at room temperature to keep the battery cells neither too warm nor too cold. In a dry and protected environment from direct sunlight, batteries have optimal charging conditions.

Yes, because mo2drive scooters are considered mopeds, and there is a legal requirement to wear a helmet when operating mopeds.

mo2drive helmets are regularly inspected and maintained. The inner linings are disinfected with a high-quality cleaning agent. The disinfectant has an antimicrobial and virus-inactivating effect for up to 10 days against various viruses, bacteria, and fungi.

Our mo2drive helmets are quality helmets from reputable manufacturers with the appropriate ECE certification in sizes S, L, and XL. For a helmet to provide optimal safety, it must fit precisely and neither be too small nor too large. If the mo2drive helmets do not fit properly, we recommend using your own helmet.

Our jet helmets are available in sizes S, L and XL.

Ensuring the roadworthiness and impeccable condition of all mo2drive scooters is a top priority for us. Our mo2drive scooters are properly maintained according to the manufacturer’s specifications and undergo inspections and all necessary repairs in our workshop.

The mo2drive service team diligently cares for and maintains the scooter fleet, allowing you to focus on the truly important things—uncomplicated driving fun. Nevertheless, there may be occasions where you notice a fresh issue before us. Please report any obvious damages, malfunctions, or significant dirt immediately!

The routine check before starting a journey ensures your full safety. Therefore, before each ride, check the condition and tire pressure, fluid levels, and the functioning of brakes, throttle, horn, headlights, and indicators.

mo2drive scooters are covered by statutory liability insurance with a coverage amount of 100 million euros flat rate. However, there is no comprehensive insurance. The costs for this insurance are included in the rental price.

You will find the proof of insurance and a copy of the registration certificate under the seat (in the helmet compartment) of the mo2drive scooter.

In case of accidents, damages, theft, malfunctions, or destruction of a mo2drive scooter, you must report it to us immediately. Contact our service team via the hotline at +43 699 150 15 777. Please ensure that all necessary measures for damage mitigation and evidence preservation are taken. This also requires reporting any damage to the police.